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Spam Filter Management
Filters Set Too High
Some members have their spam filtering and Junk Mail blocker settings too high, and/or they have Domain Name Service (DNS) and SMTP communication problems from their e-mail server. 

iTravex sometimes gets undeliverable messages from some members e-mail servers.  

If you do not receive an answer to your "Request for Assistance", or if you reset your password and never receive your new one, we are not ignoring you....we simply are being blocked by your email settings and cannot reach you. 
 
Check Your Settings
We have provide specific guidance for some popular Internet Service Providers below.   If your ISP or mail program is not listed, please contact them directly.



AOL


AOL 7.0 and 8.0 Subscribers
Place an e-mail ID in your AOL Address Book:
    1. Go to Keyword Mail Controls.
    2. Select the screen name to which the newsletter is sent.
    3. Now choose "Customize Mail Controls" for this Screen Name.
    4. For AOL 7.0, include in the section, "Exclusion and inclusion parameters." The domain from which itravex e-mail is sent is @itravex.com.
    5. For AOL 8.0, choose "Allow mail from AOL Members and addresses listed."
    6. Enter "itravex.com" and click "Add."
    7. Choose "OK," displayed at the bottom.
    AOL 9.0 Subscribers
    Place an e-mail ID in your "Person I know" buddy list. All mail you receive from this e-mail ID will pass through the filters.



    AT&T Subscribers
    Messages identified as possible spam are deleted unless you choose the "Hold for Review" option. This option stores questionable messages for 3 days in a Web e-mail folder labeled "Screened Mail Folder."

    To change your e-mail preference to "Hold for Review":
    1. Click on "Spam Blocker Options" or "Your Spam Blocker."
    2. Look under "Current Status" to see if Spam Blocker is turned on.
    3. Click "Change how junk mail is handled."
    4. Select "Hold for Review."
    5. Click "Submit."
    If you find that our e-mails are incorrectly filtered as spam, forward one of our filtered e-mails to: this-is-not-spam@worldnet.att.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help AT&T improve their filtering technology.



    BellSouth Subscribers
    Messages identified as spam are deleted unless you choose the "Review" option. The "Review" option stores spam for 7 days in a Web e-mail folder labeled MailGuard.

    To turn on the "Review" option:
    1. Click "MailGuard Options" in the column on the left.
    2. Select "Review for 7 days," listed under "ON."
    If you find that our e-mails are incorrectly being identified and filtered as spam, forward one of our filtered e-mails to: this_is_good@bellsouth.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help BellSouth improve their filtering technology.



    Cablevision Subscribers

    Occasionally, Cablevision mistakenly filters e-mails you want to see and routes them to your SpamAway bulk mail folder. Since SpamAway stores suspected spam for 7 days before deleting it, you can review all messages you receive.

    If an iTravex.com e-mail is incorrectly categorized as spam, within 3 days of your receipt submit the e-mail to: notspam@cv.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Cablevision improve their filtering technology.



    Comcast Subscribers

    Messages identified as spam are deleted unless you choose the "Keep a Local Copy" option. This option creates a Webmail folder titled "Screened Mail," where all the pieces of suspected spam are placed.

    To turn on the Screened Mail option:
    1. Select "E-mail Options" from the menu on the left.
    2. Select "Spam Filter" from the "Mail Options" window.
    3. Click "Edit/View Spam Filters" from the "Comcast E-mail Settings" list.
    4. Select "Yes" to "Enable Spam Filtering."
    5. To keep a copy of each message the spam filter removed from your inbox, select "Yes" to "Keep Local Copy." This moves each spam e-mail to the "Screened Mail" folder.
    6. Click "Update" to enable spam filtering.
    7. Note that the Screened Mail folder is created the first time you receive a piece of spam, not as soon as you enable the Screened Mail option.
    If you find that our e-mails are incorrectly identified and filtered as spam, forward one of our filtered e-mails to: this-is-not-spam@comcast.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Comcast improve their filtering technology.



    Cox Subscribers
    1. Sign in to Cox Internet Tools.
    2. Select "Send suspected junk e-mail to your SpamBlocker folder in Webmail." SpamBlocker will then deliver unwanted e-mail to a spam folder in Webmail.
    Note: Mail in the SpamBlocker folder is deleted 21 days after receipt.

    If you find that our e-mails are incorrectly being identified and filtered as spam, forward one of our filtered e-mails to: ThisIsNotSpam@cox.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Cox improve their filtering technology.



    EarthLink Subscribers


    To adjust your spam settings, click "Settings" at the top of the Known Spam Folder. There are three levels of protection. If you are set at the highest setting, any e-mail from an address that is not in your address book will be routed to your spam folder.

    Classic Web Mail

    1. Click "Address Book" in the lower left pane, below your mail folders.
    2. Choose "Companies (Domains)" in the drop-down menu.
    3. Click "Add."
    4. Type "itravex.com" in the text field.
    5. Click "Allow This Company (Domain)."
    1. Click "Address Book" in the Folders/Address Book pane.
    2. Click "New" at the bottom of the pane.
    3. Choose "Add/Edit Company (Domain)" in the drop-down menu.
    4. When the Companies (Domains) panel opens, click "Add."
    5. Type "itravex.com" in the text field.
    6. Press your Enter or Return key.


    Lycos
    How do I add an address to my white list? 
    http://www.help.lycos.com/faq.php?do=article&articleid=466



    .mac Subscribers

    If you see that our e-mails have been wrongly classified as junk, select the message and click "Not Junk" in the toolbar.

    Or navigate the following path: Message > Mark > As Not Junk Mail. This will train the system to recognize that you want to receive our e-mail messages.



    MSN and Hotmail Subscribers

    Add us to your Safe List:
    1. Click "Options" at the top right of your e-mail account.
    2. On the left side of the page, click "Mail," and then click "Junk E-Mail Protection."
    3. Click "Safe List."
    4. Enter 1support@itravex.com in the open field, and then click "Add."
    5. Additional email addresses to enter: happytravels@itravex.com inquiry@itravex.com



    Norton Internet Security
    1. Open Norton Internet Security by either clicking on it from your Start Menu or right-clicking the icon in your task bar.
    2. Click Norton AntiSpam in the left side buttons.
    3. Click Allowed List.
    4. Click Configure in the white box that displays.
    5. After the list displays, click Add.
    6. Select Domain (not email) in the drop down box.
    7. Type @itravex.com  in the address box.
    8. Optional - type a description in the Description box.
    9. Click OK .
    10. Click Okay.
    11. Close Norton Internet Security. 



    Optimum Online Subscribers

    Occasionally, Optimum Online mistakenly filters e-mails you want to see and routes them to your bulk mail folder.

    If you see an iTravex.com e-mail falsely categorized as spam, check the box next to the message in your bulk mail folder, and then click "This is not spam" on the Webmail toolbar. If you already have the message open, simply click "This is not spam" on the toolbar within the message.

    In either case, once you click the icon, the message will be reported automatically to Optimum Online and relocated to your inbox. However, this will not immediately guarantee you will receive subsequent iTravex e-mails in your inbox.



    USA.NET Subscribers

    1. Click "Services" on the navigation bar on the left.
    2. Click "White List Filtering."
    3. Select "Override," and then click "New."
    4. Type in "iTravex" to the right of "Subject contains."
    5. Click "OK."



    Yahoo! and SBC Subscribers
    Yahoo! Mail uses a combination of bulk mail folders and filters.

    Locate the filtered itravex e-mail in your Bulk Mail and choose "This is not spam," next to the From field.

    Or create a filter.

    1. Click "Options" in the top right navigation bar.
    2. Click "Filters" on the bottom left side of the page, under the Management column.
    3. Click "Add."
    4. Enter "iTravex" to the right of "From header contains:".
    5. Choose the destination folder to which you would like the message delivered. The suggested destination is your inbox.
    6. Be sure to click "Add Filter" to put your new filter into effect.

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